Data Processing Agreement
Processor terms for documents you submit — and how to request a signed copy.
- You control document content; we process it to run the service.
- Account and billing data is used to operate the product.
- OCR runs on Planet OCR infrastructure.
- Request a signed DPA at legal@planetocr.com.
Purpose
If documents you submit contain personal data, you may need a Data Processing Agreement (DPA).
Self-serve use is covered by our Terms and Privacy Policy. Paid and Enterprise customers can request a signed DPA.
Roles
You are the controller of personal data in files you upload.
Planet OCR is the processor for that content: we run OCR, Advisor, and Ask Document on your instructions.
Planet OCR is the controller of account, billing, and security-log data, as described in the Privacy Policy.
What a DPA covers
A Planet OCR DPA addresses:
- Processing documents for OCR, extraction, Advisor, and Ask Document.
- Returning results through the Dashboard, API, or webhooks you configure.
- Keeping files and results in History until you delete them.
- The security measures on the Security page.
- Stripe as the payment processor (Stripe does not receive document content).
- Help with deletion requests and security incidents.
How to request a signed DPA
Email legal@planetocr.com and copy sales@planetocr.com, with your legal company name, registered address, primary contact, and expected monthly volume.
If you already have a DPA
The signed DPA controls if it differs from this page.